Refund and Returns Policy
At Daliada, we are committed to providing high-quality skincare and beauty products. Due to the nature of cosmetic and personal care products, we have established the following refund and return policy to ensure product safety and customer satisfaction.
Return Period
Customers may request a return within 24 hours of receiving their order.
Return Eligibility
To be eligible for a return, the following conditions must be met:
The product must be unused and unopened.
The product must be returned in its original packaging and condition.
The outer box and seal must be intact and undamaged.
The return request must be submitted within 24 hours of delivery.
Non-Returnable Cases
Returns will not be accepted in the following cases:
If the product has been opened or used.
If the original packaging or box is damaged.
If the return request is made after 24 hours from delivery.
Damaged or Incorrect Products
If you receive a product that is:
Damaged
Defective
Different from what you ordered
Please contact us within 24 hours of receiving your order and provide a clear photo of the product. We will arrange a replacement or refund depending on the case.
Shipping Costs
If the return is due to a mistake from our side or a defective product, we will cover the shipping cost.
If the return is requested for personal reasons, the customer will be responsible for the return shipping fees.
Refund Process
Once we receive the returned item and inspect its condition, the refund will be processed using the original payment method or another agreed method within 3–7 business days.
Contact Us
For any questions regarding returns or refunds, please contact our customer support through:
Our website contact page
Customer support WhatsApp
Email support
Important Notice
We recommend customers carefully review the product description and ingredients before purchasing. If you have known allergies to any ingredient, please consult a specialist before using the product. Results may vary from person to person.